RE HELP with Duplicate Monthly Pre-authorized Payments

Rzedman

I've just noticed that FIZZ has been charging me TWICE monthly for pre-authorized payments. Need to connect with someone asap to resolve.

Whizz

Hello @Rzedman,

Thank you for letting us know about this.

I verified your account and I can see that you are only charged once for your monthly payment. You can see this in your Fizz account under My settings > Transaction history.

If you have multiple charges associated to your payment method, please check if you have any other Fizz accounts with active plans. Also, make sure that you didn't give your card details to any family member or friend to use for their account.

If you cannot find the source of the charges, please contact us from the support page for further assistance. You can do that here: https://fizz.ca/en/support


Have a good one!
-Vlad, Community Moderator

Mike RZMAX

@Rzedman said:
I've just noticed that FIZZ has been charging me TWICE monthly for pre-authorized payments. Need to connect with someone asap to resolve.

Contact support
https://fizz.ca/en/support

G225 code IRSGE

Hi contact support for this problem.