Can someone from Fizz please contact me?

Darski
Darski ✭✭
edited September 2025 in My Mobile
I have an open chat related to a text messaging issue I'm having. The chat was left open on Friday in case I continue to have issues, but no one is responding to my chat questions.
I also can't open a new chat. How can I get someone to contact me?

Best Answer

  • Whizz
    Whizz admin
    Answer ✓

    Hello Darski 

    Thank you for letting us know about this.

    I want to inform you that there was a technical issue with our chat and it was not redirected to an agent. We are sorry for the uncomfortable situation.

    The situation should be resolved now. Please send us a new message via chat and it will be redirected to an agent.

    We appreciate your understanding in this situation.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • You can try them on WhatsApp as well

  • @Darski said:
    I have an open chat related to a text messaging issue I'm having. The chat was left open on Friday in case I continue to have issues, but no one is responding to my chat questions.
    I also can't open a new chat. How can I get someone to contact me?

    Continue on the open discussion, they will answer you

  • Hi send private message to @Whizz

  • Unfortunately, I don't seem to have the option to send a private message. When I click on the envelope, there is no compose message option.
  • @whizz can you help?
  • @Darski said:
    @whizz can you help?

    Use browser with private mode. Envelope work great.

  • @Darski said:
    I have an open chat related to a text messaging issue I'm having. The chat was left open on Friday in case I continue to have issues, but no one is responding to my chat questions.
    I also can't open a new chat. How can I get someone to contact me?

    You should resend the message in chat and wait for someone from the support team to reply to you.

This discussion has been closed.