Add-ons Expired Earlier Than Expected

kaycaiatfizz
kaycaiatfizz Posts: 3 ✭✭
in My Mobile

Hello, I purchased two add-ons (200 texts and 60 mins' calls) in mid-August, which were supposed to last for two months. However, they expired after only one month. Now my plan shows no remaining texts or call minutes, and I can't make calls or texts.

Can you please look into this and correct the issue? I need to make calls and send texts. Thanks.

Answers

  • Shmutz
    Shmutz Posts: 337 ✭✭

    Hi, You can contact support via chat in your account or Whatsapp.

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,646 ✭✭
    edited 1:23AM

    Hi this is not too month complete. If you buy 10 day before end of your mobile month , this is 10 + 30 day..

  • kaycaiatfizz
    kaycaiatfizz Posts: 3 ✭✭
    edited 1:26AM

    @G225 code IRSGE said:
    Hi this is not too month complete. If you buy 10 day before end of your mobile month , this is 10 + 30 day..

    Thanks for the info, WTH they don't even have this reminder when we made purchases! This is a scam! When I made the purchases, it showed the expiry date as mid Oct.

  • kaycaiatfizz
    kaycaiatfizz Posts: 3 ✭✭

    @Shmutz said:
    Hi, You can contact support via chat in your account or Whatsapp.

    The support is useless and rude.

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,646 ✭✭

    Contact support or send private messages to @Whizz

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 423 ✭✭

    WTH they don't even have this reminder when we made purchases! This is a scam!

    Well, it is clearly documented here:
    https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

Categories