Add-ons Expired Earlier Than Expected

kaycaiatfizz
kaycaiatfizz Posts: 3 ✭✭
edited September 17 in My Mobile

Hello, I purchased two add-ons (200 texts and 60 mins' calls) in mid-August, which were supposed to last for two months. However, they expired after only one month. Now my plan shows no remaining texts or call minutes, and I can't make calls or texts.

Can you please look into this and correct the issue? I need to make calls and send texts. Thanks.

Answers

  • Shmutz
    Shmutz Posts: 358 ✭✭

    Hi, You can contact support via chat in your account or Whatsapp.

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,871 ✭✭
    edited September 17

    Hi this is not too month complete. If you buy 10 day before end of your mobile month , this is 10 + 30 day..

  • kaycaiatfizz
    kaycaiatfizz Posts: 3 ✭✭
    edited September 17

    @G225 code IRSGE said:
    Hi this is not too month complete. If you buy 10 day before end of your mobile month , this is 10 + 30 day..

    Thanks for the info, WTH they don't even have this reminder when we made purchases! This is a scam! When I made the purchases, it showed the expiry date as mid Oct.

  • kaycaiatfizz
    kaycaiatfizz Posts: 3 ✭✭

    @Shmutz said:
    Hi, You can contact support via chat in your account or Whatsapp.

    The support is useless and rude.

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,871 ✭✭

    Contact support or send private messages to @Whizz

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 461 ✭✭

    WTH they don't even have this reminder when we made purchases! This is a scam!

    Well, it is clearly documented here:
    https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

  • Whizz
    Whizz Posts: 26,302 admin

    Hello kaycaiatfizz,

    From what I verified in your Fizz account the add-on simply expired as you purchased it before the new cycle started.

    I saw the conversation and our customer service team wanted to offer you a courtesy gesture but you were offended and wanted to unsubscribe.

    We are sorry that you felt insulted so if you want, you can reach us on chat again and get an add-ons again ( our team will refund you for them )

    The details regarding on how the add-ons work can be found here also in the meantime : https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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