I’ve ordered a SIM card on the 5th of September today is the 16th and I still haven’t received it

Khansaa Posts: 2 ✭

September 16 edited September 16 in My Mobile

I’ve ordered a SIM card on the 5th of September today is the 16th and I still haven’t received it

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Best Answer

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  BradDoell Posts: 368 ✭✭

  September 16 edited September 16 Answer ✓

  Good morning @Khansaa
  You should contact customer service using the chat option.
  Btw, if eSIM is an option for you, they are free and there is no waiting.
  You may be able to buy a sim at a store near you.
  Here is the FAQ
  https://fizz.ca/en/faq/how-do-i-order-sim-card
  Cheers,
  Brad

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Answers

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  Andrei_ref_R7VK1 Posts: 10,417 ✭✭

  September 16

  Probably it got lost, please contact the customer support for further details.

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• 

  Whizz Posts: 26,108 admin

  September 16

  Hello @Khansaa ,

  I am sorry for your situation.

  Please contact us by chat to help you further. To chat with us:https://fizz.ca/en/support

  You can consult our FAQ too:https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  Thank you for your kind understanding.

  Have a nice day!

  -Simona, Community Moderator

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