I’ve ordered a SIM card on the 5th of September today is the 16th and I still haven’t received it

Khansaa

I’ve ordered a SIM card on the 5th of September today is the 16th and I still haven’t received it

BradDoell

Good morning @Khansaa
You should contact customer service using the chat option.
Btw, if eSIM is an option for you, they are free and there is no waiting.
You may be able to buy a sim at a store near you.
Here is the FAQ
https://fizz.ca/en/faq/how-do-i-order-sim-card
Cheers,
Brad

Andrei_ref_R7VK1

Probably it got lost, please contact the customer support for further details.

Whizz

Hello @Khansaa ,

I am sorry for your situation.

Please contact us by chat to help you further. To chat with us:https://fizz.ca/en/support

You can consult our FAQ too:https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

Thank you for your kind understanding.

Have a nice day!

-Simona, Community Moderator