Received brand new phone with a screen crack.

TotalBlank
TotalBlank Posts: 2 ✭
edited August 6 in Phones
I just bought a brand new Moto G Play (2024) and the phone is cracked from east to west on the upper middle section of the screen. No other scratches, imperfections or issues when using it. What are my options? Do I qualify for a replacement? I literally received it this morning.

Best Answer

  • Whizz
    Whizz Posts: 26,301 admin
    edited August 6 Answer ✓

    Hello @TotalBlank, 

    I am sorry for your situation.
    To return your phone under the 15-day return policy, you must submit your request online within 15 days of the date on which you received your phone.
    Please access My phones, Manage/Return my phone.
    You can consult our FAQ too:https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz
    Thank you for your kind understanding.
    Have a nice day!

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