Received brand new phone with a screen crack.

TotalBlank

I just bought a brand new Moto G Play (2024) and the phone is cracked from east to west on the upper middle section of the screen. No other scratches, imperfections or issues when using it. What are my options? Do I qualify for a replacement? I literally received it this morning.

Whizz

Hello @TotalBlank, 

I am sorry for your situation.
To return your phone under the 15-day return policy, you must submit your request online within 15 days of the date on which you received your phone.
Please access My phones, Manage/Return my phone.
You can consult our FAQ too:https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz
Thank you for your kind understanding.
Have a nice day!

elena code xzi4t

Hi @TotalBlank
Contact the support https://fizz.ca/en/support