Cannot load up fizz login

Hello @Ansieh ,

Sorry to hear about the issue.

You were contacted a few days ago by our colleagues but you never replied back on e-mail.

In this case, we will need the HAR file when trying to access the Fizz gateway to log to your account.

Here is what you need to do :

1. Open Chrome Developer Tools:

Access Chrome's Developer Tools by pressing F12 or right-clicking on a webpage and selecting "Inspect" or "Inspect Element". Then, click on the "Network" tab.

2. Start Recording:
   In the Network tab, locate the red recording button (a circle) in the top left corner. If it's grey, click it to start recording network requests.

3. Preserve Log:
   Check the "Preserve log" checkbox. This ensures that network requests are not cleared when you navigate to a new page.

4. Clear Existing Logs (Optional):
   If you want to start with a clean slate, click the "Clear" button (a circle with a line through it) to remove any existing network logs.

5. Reproduce the Issue:
   Perform the actions on the webpage that are causing the problem you want to capture in the HAR file.

6. Save the HAR File:
   Once you've reproduced the issue, right-click anywhere in the Network panel's request list and select "Save all as HAR with Content".

7. Save the File:
   Choose a location on your computer and save the file with the .har extension.

After you finish these steps, please either submit a new complaint with this file attached or if you can find the e-mail that our colleagues sent us you can reply there with the file attached also.

Once you send these details, we will re-open the ticket so our team can check what`s wrong.

Thank you for your understanding.
Have a good one,
Raul, Community Moderator