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rayrayray111111
rayrayray111111 Posts: 2 ✭✭
edited July 11 in My Mobile
I applied to transfer to fizz from another carrier on July 1 and tried to port my number to fizz with porting out and I don't know if it's fizz's problem or my original carrier's problem but when I applied to port my number I didn't get the porting out text so I couldn't do the transfer and I opened a chat and a ticket and the ticket was issued on July 1 and now it's July 11 and they haven't answered me at all. I just want my money back, what can I do?

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  • Whizz
    Whizz Posts: 25,564 admin
    Answer ✓

    Hello @rayrayray111111,

    I am sorry to hear about the situation encountered.

    I verified your Fizz account, and I want to inform you that the ticket is still in progress. We are sorry for the delay, recently we are dealing with a large number of requests.

    I want to inform you that your request cannot be cancelled at the moment, as the transfer request has already started. This situation has to be handled by our technical team in order to make sure that your phone number is safe.

    We understand it is uncomfortable to wait in this situation. However, we will have to wait for a solution from our technical team before taking other actions.

    We appreciate your understanding in this situation.

    Have a good one!
    -Vlad, Community Moderator

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