Internet not working for 2 days

Hello RQQQ,

Thank you for letting us know about this.

I have made the necessary verifications in our tools, and I see there is no unavailability declared in your sector and your modem signals appear to be optimal.

In order to be able to assist you properly, we will need a few more details about the situation encountered, so I recommend contacting us directly from the support page. You can do that here: 

https://fizz.ca/en/support

Also, you can try resetting the modem to factory settings if you are having trouble connecting. In order to do this, press the modem’s reset button for 10-20 seconds using a small, sharp object. Once your modem has restarted, follow the same instructions you used when you initially installed it.

You can find more information on this topic here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

Have a good one!

-Vlad, Community Moderator