eSIm not able to be activated

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crazchloe
crazchloe Posts: 2 ✭✭
edited May 17 in My Mobile
Hi, I want to transfer my number from another network to Fizz eSIM. I scanned the QR code, but it says "Unable to Activate eSIM."
When I press the "Start Your Transfer" button, I also see the message "The eSim for xxxx could not be activated. Contact Fizz for assistance"
I followed the installation steps and made sure I’m connected to Wi-Fi, but it’s still not working. I also saw the warning not to delete the eSIM, so I haven’t removed it.

I’ve already tried:
Restarting my phone
Turning Airplane Mode on and off
Manually selecting the Fizz network
Is there anything else I can do, or should I contact support?

Best Answer

  • Whizz
    Whizz Posts: 25,290 admin
    Answer ✓

    Hello @crazchloe,

    Thank you for letting us know about this.

    I investigated your account, and I can see that you managed to activate your mobile plan and transfer your phone number.

    If you are still having issues installing the eSIM, you can get a new one directly from your Fizz account. You can find more information on this topic here: https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan

    If you still encounter issues, please let us know or contact us directly from the support page here: https://fizz.ca/en/support
    

    Have a good one!
    -Vlad, Community Moderator

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