eSIm not able to be activated
Hi, I want to transfer my number from another network to Fizz eSIM. I scanned the QR code, but it says "Unable to Activate eSIM."
When I press the "Start Your Transfer" button, I also see the message "The eSim for xxxx could not be activated. Contact Fizz for assistance"
I followed the installation steps and made sure I’m connected to Wi-Fi, but it’s still not working. I also saw the warning not to delete the eSIM, so I haven’t removed it.
I’ve already tried:
Restarting my phone
Turning Airplane Mode on and off
Manually selecting the Fizz network
Is there anything else I can do, or should I contact support?
When I press the "Start Your Transfer" button, I also see the message "The eSim for xxxx could not be activated. Contact Fizz for assistance"
I followed the installation steps and made sure I’m connected to Wi-Fi, but it’s still not working. I also saw the warning not to delete the eSIM, so I haven’t removed it.
I’ve already tried:
Restarting my phone
Turning Airplane Mode on and off
Manually selecting the Fizz network
Is there anything else I can do, or should I contact support?
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Answers
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Sorry only support can help you
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@crazchloe: if you followed https://fizz.ca/en/faq/install-and-activate-esim and still doesn't work, you need to contact support https://fizz.ca/en/support
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Transfer esim on existing plans just came out, maybe still has some issues. You need to contact https://fizz.ca/en/support
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