Month without internet after moving - internet speed at 1 mbps

Juliamobbs · April 29

Hi, I moved about a month ago and inputted my address change but once I moved, my wifi stopped functioning and has consistently been at 1mbps.
I have unplugged and restarted it, factory restarted it, and tried to activate it again but it says it has already been activated. Not really sure what to do and I’ve been pretty frustrated bc I’ve been working from home and have had to navigate to cafes and libraries to get my work done.
All the lights on the modem seem to be okay.
Also recently - the app has been saying my phone is not connected to the wifi even though my phone says it is.
Any help appreciated!!
Thanks.

elena code xzi4t · April 29

Salut @Juliamobbs
If you activate a new line this for 3 days (if you don't activate it ) will have a speed of 1Mbps
if you moved this should not happen, try to check if you need to activate it https://fizz.ca/en/faq/how-install-my-wi-fi-modem#6

Log in to your Fizz account. 

You should see a tile with your order details in the Overview section. If not, go to My settings > Order history.  

Activate your modem. It will then switch to the speed associated with your plan.

Otherwise contact the support https://fizz.ca/en/support

alexanderluo10890 · April 30

You need contact the support https://fizz.ca/en/support

Whizz · May 1

Hello @Juliamobbs ,

Sorry to hear about the issue.

I verified your account and it appears that a technician will visit your location today between 7.30 and 20.30 to check what`s happening.

Here you can find more details on how to prepare for the visit : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address at the last point of the FAQ

Thank you for your understanding.
Have a good one,
Raul, Community Moderator

hoppihoppa · May 1

Have you tried with other devices ?

Month without internet after moving - internet speed at 1 mbps

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