Phone number transfer seemingly not progressing

PierreBergeron
PierreBergeron Posts: 4 ✭
edited April 18 in My Mobile
Hello all, I have opened a mobile account and started activation on it. I requested to transfer my phone number from previous provider (Bell) and provided the Bell account number (and not the IMEI) in the request. The sequence completed with the usual "Reply YES to the text from your current provider", but it's been about 4 hours since then and I haven't received this text message from Bell. I just checked with them, and they tell me they haven't received the transfer request from Fizz. And I have not gotten any error notification or message from Fizz, the process just seems to be stuck.

What can I do? Did I make a mistake by providing Bell's account number instead of the IMEI?

Best Answer

  • Whizz
    Whizz Posts: 24,941 admin
    Answer ✓

    Hello PierreBergeron,
    I’ve taken a moment to review your account, and I see that you’ve already contacted us privately regarding this matter.
    I’m happy to confirm that the situation has since been resolved.
    You should now be able to test your mobile line to ensure everything is working as expected.
    Here is an FAQ about it https://fizz.ca/en/faq/how-test-my-fizz-line
    If you have any other questions, feel free to reach us out to https://fizz.ca/en/support
    Have a wonderful day.
    -Mihai, Community Moderator 

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