Phone number transfer seemingly not progressing

PierreBergeron

Hello all, I have opened a mobile account and started activation on it. I requested to transfer my phone number from previous provider (Bell) and provided the Bell account number (and not the IMEI) in the request. The sequence completed with the usual "Reply YES to the text from your current provider", but it's been about 4 hours since then and I haven't received this text message from Bell. I just checked with them, and they tell me they haven't received the transfer request from Fizz. And I have not gotten any error notification or message from Fizz, the process just seems to be stuck.

What can I do? Did I make a mistake by providing Bell's account number instead of the IMEI?

Whizz

Hello PierreBergeron,
I’ve taken a moment to review your account, and I see that you’ve already contacted us privately regarding this matter.
I’m happy to confirm that the situation has since been resolved.
You should now be able to test your mobile line to ensure everything is working as expected.
Here is an FAQ about it https://fizz.ca/en/faq/how-test-my-fizz-line
If you have any other questions, feel free to reach us out to https://fizz.ca/en/support
Have a wonderful day.
-Mihai, Community Moderator 

G225 code IRSGE

Hi, yes, retry with MEI aftrer 30 minutes:

More information here: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

elena code xzi4t

You should redo the procedure all over this time use the imei
And for sure remover to use a referral code

popfizz

@PierreBergeron said:

What can I do? Did I make a mistake by providing Bell's account number instead of the IMEI?

https://fizz.ca/en/faq/how-do-i-identify-my-account-number-transfer-my-number-fizz

According to the above link, Bell account numbers should be 9 digits. It never starts with a "0"; and do not use the 14-digit account number starting with ZZZ.

When you tried by entering your Bell account number, did you input a 9-digit account number?

PierreBergeron

It finally fell thru. Thanks everyone