I have the same issue for a few months now, not receiving points for forum interactions and badges in account (gifts, membership duration and such..)
Customer service keep telling me to wait for tech staff resolution but eventually close my ticket and ignore it.
Fizz Rewards Not Updating – Normal?
MLefranvi
Posts: 9 ✭
Hey everyone, 👋
I’ve noticed that while my forum posts still earn points, they’re not being added to my Fizz account anymore today. Is this normal after a certain point, or could there be a delay in the system updating rewards?
Has anyone else experienced this? Let me know! Thanks! 😊
I’ve noticed that while my forum posts still earn points, they’re not being added to my Fizz account anymore today. Is this normal after a certain point, or could there be a delay in the system updating rewards?
Has anyone else experienced this? Let me know! Thanks! 😊
0
Answers
-
Hi @MLefranvi
Sometime there is a bit of delay, if you don't see them you need to contact the support
Contact usor you can open a ticket from your account my Settings → Resolve an issue
0 -
I have the same issue for a few months now, not receiving points for forum interactions and badges in account (gifts, membership duration and such..)
Customer service keep telling me to wait for tech staff resolution but eventually close my ticket and ignore it.
0 -
Did you change your email?
0 -
No problem for me, I have all point. Ask to support to look the problem.
Contact us0 -
No, I did not.
0 -
According to the above link:
Please note that to ensure fairness and quality of interaction on the Forum, daily limits have been set for each action that can contribute to your My Rewards progression
So there is either a glitch or delay in the system, or you've reached your daily limit.
0 -
yes, maybe just delay in the system
0 -
Hello @MLefranvi ,
From what I can see in your Fizz account, there were points added for your Forum comments therefore everything appears to be in order.Are you still facing issues with those?
If yes, please reach the online customer service agents and they will verify with you.
You van use this link:Contact us
Thank you for your cooperation.
Have a nice day.
-Lavinia, Community Moderator0
This discussion has been closed.