Not receiving points and badges

Shmutz · March 16

A few months ago I contacted support because I wasn't getting account points for different actions, badges and forum interactions.
The representative opened a ticket which never got handled and awarded my account a badge manually.

I have contacted customer support twice more since then to inquire about the ticket and was only told to be patient.

The ticket was closed without resolution.
Badges are still not being updated and we are missing points on two separate accounts.

G225 code IRSGE · March 16

Hi, on the forum we are only volunteers. Reapply either privately at @Whizz or via here:

Contact us!

yuzumi · March 16

Not receiving points and badges

Shmutz

Mar 16, 2025

A few months ago I contacted support because I wasn't getting account points for different actions, badges and forum interactions.
The representative opened a ticket which never got handled and awarded my account a badge manually.
I have contacted customer support twice more since then to inquire about the ticket and was only told to be patient.

The ticket was closed without resolution.
Badges are still not being updated and we are missing points on two separate accounts.
https://us.v-cdn.net/6032561/uploads/7DQYVU3K23RQ/img-20250316-002242.jpg

I hope they will solve your issue soon and that you'll get your points and badges! 😊

3_fizz · March 16

can't see your screenshot it's blurry

Whizz · March 16

Hello @Shmutz ,
Thank you for your post.
We are sorry to hear about this issue.

After making the necessary verifications, we noticed that the technical team unlocked the points and badges for you, this is why the ticket was closed.
In case there are still issues, please reach the online customer service again, explain them what are the missing badges and they will gladly make a new ticket for you.
You can see exactly this by accessing My Benefizz- My progress.
Here are more details:

What’s the My Rewards program?

To reach them simply use this link:

Contact us

Your cooperation is appreciated.

Have a nice day.

-Lavinia, Community Moderator