Lost my phone... new phone is eSIM only.
Answers
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Hi @KGod
You bought a phone that is not for the Canadian market and at the moment Fizz doesn't allow the transfer to a physical SIM to the eSIM
Your option can be chating with the support
On my opinion, your only option is to buy a physical SIM and transfer to a different provider, and if you want trasnfer back in this occasion you will allow to have the eSIM.
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Hi, the only way here since it doesn't support transfer yet, is to change provider temporarily and change to an Esim and come back here.
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I don't think phone number depends on physical SIM or eSIM.
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Hello @KGod ,
As the other users already informed you, for the moment at Fizz, it is not working to switch from a regular SIM for an eSIM for the already activated plans.
Here are more details:
By verifying your Fizz account, I noticed that you already activated a new SIM card ( regular one) for your plan therefore the services should work properly.
If you wish to have an eSIM, you can activate a new plan, with a new number on your Fizz account.
To do that, you can access Overview-Add a mobile plan and select the eSIM option.
Have a nice day.
-Lavinia, Community Moderator0
