Lost my phone... new phone is eSIM only.

KGod
KGod Posts: 2 ✭
edited March 8 in My Mobile
Can we keep our same phone number when switching from SIM to eSIM?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 10,785 ✭✭
    edited March 7

    Hi @KGod

    You bought a phone that is not for the Canadian market and at the moment Fizz doesn't allow the transfer to a physical SIM to the eSIM

    Your option can be chating with the support https://fizz.ca/en/support

    On my opinion, your only option is to buy a physical SIM and transfer to a different provider, and if you want trasnfer back in this occasion you will allow to have the eSIM.

  • G225 code IRSGE
    G225 code IRSGE Posts: 5,420 ✭✭

    Hi, the only way here since it doesn't support transfer yet, is to change provider temporarily and change to an Esim and come back here.

  • alexanderluo10890
    alexanderluo10890 Posts: 184 ✭✭

    I don't think phone number depends on physical SIM or eSIM.

  • Whizz
    Whizz Posts: 24,327 admin

    Hello @KGod ,
    As the other users already informed you, for the moment at Fizz, it is not working to switch from a regular SIM for an eSIM for the already activated plans.
    Here are more details: https://fizz.ca/en/faq/install-and-activate-esim
    By verifying your Fizz account, I noticed that you already activated a new SIM card ( regular one) for your plan therefore the services should work properly.
    If you wish to have an eSIM, you can activate a new plan, with a new number on your Fizz account.
    To do that, you can access Overview-Add a mobile plan and select the eSIM option.
    Have a nice day.
    -Lavinia, Community Moderator

This discussion has been closed.

Categories