I changed my plan in December . In Jan, I found that the old plan was still being charged
I changed my plan in Dec . In Jan, I found that the old plan was still being charged
And I changed my plan in Jan,it seems this will happen again,
I search this forum , I found some one have the same problem
https://forum.fizz.ca/en/discussion/2658064/why-are-my-plan-changes-not-going-through?utm_source=community-search&utm_medium=organic-search&utm_term=change
Best Answer
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Hello ryandu
We're really sorry for the inconvenience.
Following my verification, the plan change made on 22/12/2024 was rejected, then you have processed a new plan change on 21/01/2025, cancelled it, then processed it again and got rejected. It might be a technical issue regarding the plan change orders, hence why I've just opened a ticket to our technical team for you so they can investigate this further and solve it.
Your ticket number is #327321. You can view it and track its progress by accessing your account → My settings → My tickets.
Once we have a response from them, we will reach out to you via email. Rest assured as they will try their best to solve this as soon as possible.If you have other questions, feel free to contact us directly : https://fizz.ca/en/support
Have a great day ahead!
-Ingrid, Community Moderator
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Answers
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it seems that you already contacted the support
Probably the @Whizz should step in
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yes, the support let me wait that day coming,but I know the plan will not change again,because everything like last month, I should received the new "Mobile Services Agreement" yesterday,but I haven't,that why I contacted the support
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Thanks for letting us know - there is nothing any of us customers on this forum can do.
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This is very bad, since the offer change constantly, probably you should read this page, everything till the end (sorry I cannot say more)
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I am trying , no one tell me why the plan can’t be changed, Just tell me I can change the plan
next month,and it happens again,seems it’s a loop
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