Different point count in customer zone and forum

MobileFizzer_VBMV6 · February 12

I'm wondering about rewards points I have. When going into my forum profile, it reports that I have 1129 points. However, if I look at my customer details, it says I only have 805 points. How come I am missing out on forum points?

popfizz · February 12

https://forum.fizz.ca/en/discussion/comment/6980781#Comment_6980781

According to the below support article, Forum actions that contribute to your My Rewards progression:

Reply
Answer in less than 5 minutes
Daily leader
Weekly leader
Monthly bonus
Monthly leader
Earn “Accepted Solution” (best answer)

https://fizz.ca/en/faq/how-do-i-earn-perks-using-community#1

elena code xzi4t · February 12

Hi @MobileFizzer

Not all the point from the forum are counted, for example the new point for the presence (The rising flames) do not count towards your main rewards

MobileFizzer_VBMV6 · February 12

And how can I find out what counts and what doesn't?

G225 code IRSGE · February 12

Hi,

Here are the points you can get by being on the forum.

50 welcome points.

3 points to answer a question

5 Points for a response in less than 5 minutes for all members.

50 points to get the first best answer.

100 points for each month of activity

You will also receive points to earn various badges.

On your Fizz account,

10 points for every dollar paid on your monthly plan.

Nearly 3 points for every $1 spent on the Fizz mobile store.

3 points every time you donate data from your mobile plan:

200 points for each confirmed referral (2nd payment):

Several points for the Bagdges in accounts as well.

elena code xzi4t · February 12

https://forum.fizz.ca/en/discussion/comment/6980781#Comment_6980781

I don't find the right page but this can help

On the forum:

Earn 3 points for answering a question.
Earn an extra 5 bonus points for answering within 5 minutes.
Earn 50 points if your answer is chosen as the best answer (does not count if it is your own question).
Earn 100 points for each month of activity.
Earn some badges

MobileFizzer_VBMV6 · February 12

That can't be right. My Fizz Account points have been continuously going up by posting on the forum.

G225 code IRSGE · February 12

Yes, forum give many point.

MobileFizzer_VBMV6 · February 12

I guess, this is the relevant line from https://fizz.ca/en/faq/how-do-i-earn-perks-using-community:

Using the forum to share and help others comes with its own points and badges.

So, the forum points system is completely separate from the rewards point system? Did anyone catch this particular meaning of "own" here? After all, it can just as well be interpreted as "the forum adds its own points to the My Rewards system". Anyway, I guess, I get it now. Thanks for all he answers.