Why are my plan changes not going through?

LEO777
LEO777 Posts: 22 ✭✭

My wife and I changed my plan in November. In December, I found that the old plan was still being charged and I did not change to the new plan. I contacted customer service and found that it was a system problem that canceled my plan change and asked me to change the plan again and confirm that the plan had been successfully changed. But in January 2025, I found that the old plan was still being charged and the plan was still not changed successfully. I contacted customer service and asked me to change the plan again, but the cost of the plan had increased by $4. This is not my problem, it is a system error. I have already paid for 3 more months of the old plan. And I was charged twice in November.

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