Crossed Wires?

FancifulBeat
FancifulBeat Posts: 48 ✭✭
edited January 2 in Your Fizz Account

When I first tried to activate my account and it wasn't working properly, I very briefly stuck my sim into my mom's phone to see if the sim itself was the issue. Ever since then my account has registered her phone instead of mine. In fact, it never showed mine. Now she's getting a message saying her texting will end in four days. Which coincidentally lines up with my billing period. And I'm not paying for unlimited texts. Has anyone experienced anything like this before? Should she just ignore the message? Currently she has texting ability. We've both been getting calls like normal. So it's not like she's been getting mine and vice versa. Her phone told her to reset by taking her sim and putting it back in but that didn't do anything to get rid of the message.

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  • elena code xzi4t
    elena code xzi4t Posts: 9,483 ✭✭
    edited December 2024 Answer ✓

    Hi @FancifulBeat

    This will not affect in any way the plan

    I waited a bit more than a month to get my new phone to show correctly in my account

    For your mother, connect to her plan and check the service agreement to see which options are activated. The message you mentioned was likely received when you inserted the SIM card into her phone. Typically, such messages are only sent if the plan is modified, and changing the SIM card from one phone to another doesn't usually alter the plan.

    I believe that you can ignore the message, but you can always contact the support https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

    You can also send a message to a Whizz, however, their primarily scope on the forum is moderating it.

  • Whizz
    Whizz Posts: 23,694 admin
    edited January 2 Answer ✓

    Hello @FancifulBeat,

    Thank you for letting us know about this.

    In order to verify this situation with our technical team, please contact us from the support page here: https://fizz.ca/en/support

    I want to inform you that your mother's plan should not be affected, but we want to make sure that the account details are correct.

    We appreciate your understanding in this situation.

    Have a good one!
    -Vlad, Community Moderator

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