Still have not received phone
Anyone else have the same issue as me?
Ordered a phone from Fizz along with SIM card. Should have received many many weeks ago, been at least 4-5.
Tried reaching out and I keep getting told that my issue has been “elevated” and I will receive a response via email.
I have never received any email.
Progress on the purchase of the phone has not proceeded beyond “order confirmed”
I don’t even have a tracking number yet.
About ready to cancel everything.
Anyone may know what’s going on? Or if this has happened before??
Ordered a phone from Fizz along with SIM card. Should have received many many weeks ago, been at least 4-5.
Tried reaching out and I keep getting told that my issue has been “elevated” and I will receive a response via email.
I have never received any email.
Progress on the purchase of the phone has not proceeded beyond “order confirmed”
I don’t even have a tracking number yet.
About ready to cancel everything.
Anyone may know what’s going on? Or if this has happened before??
0
Best Answer
-
Hello @Kamon,
We are sorry for the situation you are going through.
I want to inform you that a ticket was opened in order to escalate this situation to our technical team. They are currently investigation your order and will provide a resolution as soon as possible.You can check the status of your ticket in your Fizz account > My settings> My Tickets. Also, you will be notified via email with further updates on the situation.
We appreciate your patience and understanding.
Have a good one!
-Vlad, Community Moderator0
Answers
-
Hi @Kamon
Check in your account and contact the support
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
0
This discussion has been closed.