Still have not received phone

Kamon

Anyone else have the same issue as me?
Ordered a phone from Fizz along with SIM card. Should have received many many weeks ago, been at least 4-5.
Tried reaching out and I keep getting told that my issue has been “elevated” and I will receive a response via email.
I have never received any email.

Progress on the purchase of the phone has not proceeded beyond “order confirmed”
I don’t even have a tracking number yet.

About ready to cancel everything.

Anyone may know what’s going on? Or if this has happened before??

Whizz

Hello @Kamon,

We are sorry for the situation you are going through.

I want to inform you that a ticket was opened in order to escalate this situation to our technical team. They are currently investigation your order and will provide a resolution as soon as possible.

You can check the status of your ticket in your Fizz account > My settings> My Tickets. Also, you will be notified via email with further updates on the situation.

We appreciate your patience and understanding.

Have a good one!
-Vlad, Community Moderator

elena code xzi4t

Hi @Kamon

Check in your account and contact the support https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.