How can I return this phone?

Contact the custumer support they will help you.

https://fizz.ca/en/support?_gl=1%2Agvdxf8%2A_gcl_aw%2AR0NMLjE3MzE3NjI2MDguRUFJYUlRb2JDaE1JeWNpRnRmYmdpUU1WU0V0SEFSMzJCd2c1RUFBWUFTQUFFZ0l3WFBEX0J3RQ..%2A_gcl_au%2AMTI0NzU5MTg1My4xNzI5OTA4NTU4%2A_ga%2AMjA0NDI5NTc4MC4xNzI5OTA4NTU5%2A_ga_J34MDEW0ZM%2AMTczMjc5MTAzMy44NC4xLjE3MzI3OTEyNjkuMjkuMC4xMjAxNzExODY1%2A_ga_KLF9QGG329%2AMTczMjc5MTA1NS4zMi4xLjE3MzI3OTEyNjkuMjkuMC4xNDA5OTYwNTU2

Hi @Giulz,

Sorry to hear about the issues with your return process! It’s frustrating when systems don’t work as expected.

Here are a few steps you could try:

Double-check the PR Code and Authorization Number: Make sure all the details are entered exactly as provided, with no spaces or typos.
Reach out to Canada Post: Sometimes their systems experience glitches, so it might be worth contacting them directly to confirm any issues with their system.
Contact the vendor’s customer support team: If all else fails, they should be able to provide alternative solutions or extend the return window due to technical difficulties.
If you’re considering local repair options instead of a return, you might want to check out Dr. Mobile Edmonton. They offer reliable and professional phone repair services and might be able to assist you with your phone.

Good luck with your return!