How can I return this phone?

Giulz

I ordered a phone and put in my return request which was approved. I received my PR code and authorization #, but I went to Canada Post last week and they kept getting error messages. I waited another week and went back thinking that maybe the system just needs to be updated but the same thing happened.

What can I do in this situation as I do not want to miss the window of return.

Oli 64JKA

Contact the custumer support they will help you.

https://fizz.ca/en/support?_gl=1%2Agvdxf8%2A_gcl_aw%2AR0NMLjE3MzE3NjI2MDguRUFJYUlRb2JDaE1JeWNpRnRmYmdpUU1WU0V0SEFSMzJCd2c1RUFBWUFTQUFFZ0l3WFBEX0J3RQ..%2A_gcl_au%2AMTI0NzU5MTg1My4xNzI5OTA4NTU4%2A_ga%2AMjA0NDI5NTc4MC4xNzI5OTA4NTU5%2A_ga_J34MDEW0ZM%2AMTczMjc5MTAzMy44NC4xLjE3MzI3OTEyNjkuMjkuMC4xMjAxNzExODY1%2A_ga_KLF9QGG329%2AMTczMjc5MTA1NS4zMi4xLjE3MzI3OTEyNjkuMjkuMC4xNDA5OTYwNTU2

su4u Code: QXWNH

https://fizz.ca/en/support?_gl=1%2Agvdxf8%2A_gcl_aw%2AR0NMLjE3MzE3NjI2MDguRUFJYUlRb2JDaE1JeWNpRnRmYmdpUU1WU0V0SEFSMzJCd2c1RUFBWUFTQUFFZ0l3WFBEX0J3RQ..%2A_gcl_au%2AMTI0NzU5MTg1My4xNzI5OTA4NTU4%2A_ga%2AMjA0NDI5NTc4MC4xNzI5OTA4NTU5%2A_ga_J34MDEW0ZM%2AMTczMjc5MTAzMy44NC4xLjE3MzI3OTEyNjkuMjkuMC4xMjAxNzExODY1%2A_ga_KLF9QGG329%2AMTczMjc5MTA1NS4zMi4xLjE3MzI3OTEyNjkuMjkuMC4xNDA5OTYwNTU2

Use Contact us. It’s a genuine reason.

elena code xzi4t

Hi @Giulz

You should contact the support

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Giulz

Perfect, thank you!