My SIM card might not support VoLTE

Luddy
Luddy Posts: 705 ✭✭
edited December 2024 in My Mobile

I have a SIM card with the red lightning bolt. My phone doesn't support VoLTE, but my brother's phone does. He has a Samsung Galaxy S20 FE 5G (which is on Fizz's certified list).

When I inserted my Fizz SIM card in his phone and made a call, it automatically switched from LTE to H+ (3G). After I ended the call it switched back to LTE. I checked the settings on his phone under Mobile Networks, and the VoLTE button is no longer there. I tried rebooting the phone too. When I put his SIM card back in the phone the VoLTE button appeared again. My brother is with a different wireless carrier.

Is it possible that my SIM card doesn't support VoLTE?

Again, it does have the red lightning bolt.

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 13,280 ✭✭
    edited December 2024 Answer ✓

    Hi @Luddy

    If you have the red lighting bolt the card is supporting the VoLTE

    probably is a problem with your plan that is not well configured, please contact the support

    https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

    Or you can also open a ticket form your account My Setting → Resolve an issue

Answers

  • Luddy
    Luddy Posts: 705 ✭✭

    Thank you @elena code xzi4t

    I will contact the support team.

  • Whizz
    Whizz Posts: 26,470 admin

    Hello @Luddy ,

    Sorry to hear about the issue.

    I verified your account and it appears that the issue was resolved with the help of our customer service and technical team, so I`ll close the post.

    Have a good one,
    Raul, Community Moderator

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 8,859 ✭✭

    Problem seems to be resolved

    Forgot to close this post @Whizz as mentioned in comments

  • Whizz
    Whizz Posts: 26,470 admin

    Hello @THORGAL CODE WT31T,

    Thank you for letting us know.

    The conversation is closed now.

    Have a good one!
    -Vlad, Community Moderator

This discussion has been closed.

Categories