My SIM card might not support VoLTE

Luddy

I have a SIM card with the red lightning bolt. My phone doesn't support VoLTE, but my brother's phone does. He has a Samsung Galaxy S20 FE 5G (which is on Fizz's certified list).

When I inserted my Fizz SIM card in his phone and made a call, it automatically switched from LTE to H+ (3G). After I ended the call it switched back to LTE. I checked the settings on his phone under Mobile Networks, and the VoLTE button is no longer there. I tried rebooting the phone too. When I put his SIM card back in the phone the VoLTE button appeared again. My brother is with a different wireless carrier.

Is it possible that my SIM card doesn't support VoLTE?

Again, it does have the red lightning bolt.

elena code xzi4t

Hi @Luddy

If you have the red lighting bolt the card is supporting the VoLTE

probably is a problem with your plan that is not well configured, please contact the support

https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Or you can also open a ticket form your account My Setting → Resolve an issue

Luddy

Thank you @elena code xzi4t

I will contact the support team.

Whizz

Hello @Luddy ,

Sorry to hear about the issue.

I verified your account and it appears that the issue was resolved with the help of our customer service and technical team, so I`ll close the post.

Have a good one,
Raul, Community Moderator

THORGAL CODE WT31T

Problem seems to be resolved

Forgot to close this post @Whizz as mentioned in comments

Whizz

Hello @THORGAL CODE WT31T,

Thank you for letting us know.

The conversation is closed now.

Have a good one!
-Vlad, Community Moderator