Still says Activation Pending after 2 days

Bajay25
Bajay25 Posts: 4 ✭
edited December 11 in Your Fizz Account
I activated a sim card to transfer my number to fizz and saw that the process can take up to 2 hours, so I waited and was then told 24 hours. My account still says activation pending. I am only able to use my data and make phone calls but I still can not receive calls from anyone. I went through the steps https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone and still nothing has changed.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭
    edited December 10

    Hi @Bajay25

    This can means that the propagation of the number took longer to do it, therefore, your number is not associated, yet, with your plan. You did all the standard procedure.

    Did you contact the support? https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,455 admin

    Hello Bajay25  , 

    Sorry to hear about the issue.

    I verified your account and it appears that the transfer has not progressed at all due to a delay between the providers.

    Due to that, I escalated the situation further to have our team check what`s happening with the transfer.

    As soon as we receive any updates, we will reach you back on e-mail.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

  • Bajay25
    Bajay25 Posts: 4 ✭
    I've noticed quite a number of people this past week has been facing similar problems. :neutral:
  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6950177#Comment_6950177

    I believe that was the new feature, the eSIM, which needs some tune up

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