Issues porting out to fizz - phone line does not work

LoG
LoG Posts: 2 ✭✭
edited December 2024 in My Mobile
Hello,

I ported out to fizz from koodo last night and 12 hours later I am still seeing "Activation Pending" on my account. Now data works but my phone line does not. I tried contacting customer service for an agent via chat but there has been no response. Koodo already sent me an email confirming that I have transferred my service but I have not receive anything from Fizz, could someone please help me on this?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 13,278 ✭✭
    edited December 2024

    Hi @LoG

    Yesterday some users seems to have a similar problem but it seems to be solved quickly

    Did you try to open a ticket? Go to your account → My Settings → Resolve an issue

  • Whizz
    Whizz Posts: 26,467 admin

    Hello LoG 
    I apologize for the situation.
    I have contacted you privately to discuss this further.
    I will close the post now.
    Thank you for your understanding and kind cooperation, have a nice day.
    -Mihai, Community Moderator

This discussion has been closed.

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