Cant change credit card
For 2 days they say I cant change my payment metod
Answers
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Hi @Loick G.
are you able to add the credit card and the problem is to associate with the plan? Or you are not able to add the credit card?
Do you have an error message?
Do you try to see if there is a block with the card issue?
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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No, they said i tryed to many times for 2 days and tell me to wait
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they made me wait for more than an hour im still waiting
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last thing they said is hang on tight
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That error only the support can reset, you can also open a ticket or probably a @Whizz can reset it for you
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Hello @Loick G. ,
We are sorry to hear about the situation encountered with adding a new payment method.
After making the necessary verifications into our tools we were not able to find any recent request or error message therefore please try to open your account from a different browser, even incognito file and try again.
To do that, you can access My Settings- Payment methods- Add a new payment method.
Here are more details:In case you will encounter any issue, please reach back the customer service agents in order for them to assist you.
For doing that, open this link:
Your understanding and cooperation are highly appreciated.
Have a nice day.
-Lavinia, Community Moderator0
