Ordered a SIM but want to switch to eSim

SilverT
SilverT Posts: 3 ✭
edited December 5 in Welcome and join
Hi,

I ordered a SIM card on Nov 29 and I'm still waiting for delivery. I see that Fizz now offers eSims for new clients. Can I cancel my sim card order and switch to eSim?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,000 ✭✭
    edited December 3

    Hi @SilverT

    Usually the SIM is not refundable, try to contact the support

    Rember to use a referral code at the activation of the first plan, in order to get 50$ at your second payment.

    Check this

    Ordering and activating an eSIM is done at the same time, directly at Fizz.ca. You need a

    compatible phone and Internet access.

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,955 ✭✭

    Contact fizz here https://fizz.ca/en/support or send private message to @Whizz

  • SilverT
    SilverT Posts: 3 ✭
    Thanks but they said it's not cancelable. They haven't been able to give me an ETA for when the card will arrive, which is concerning as I'd like to take advantage of the good prices that are on right now.

    Looking at the Orders screen under my account doesn't give me any additional information. It just says the card will take 2-5 days to deliver, but there's no real update as to where the card is. Is there any way to tell?
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