My rewards not updating in my fizz account
so when I post in the forum my points still count but there not getting added to my fizz account anymore today. Is that normal after a while?
Best Answers
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Possible problem with database.
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looks like it’s back working now everyone! Go check it out
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Answers
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Same it seem to be a bug.
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Same problem for me too
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well at least I know Im not alone!
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One of you have communicate with Fizz ?
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Hopefully we will get our points back!
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It's happened before, the points are queued and should be awarded later.
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Thank you for this clarification
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It happened to me also but this time 3 points from 20 are awarded.
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Thank you for the info!
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same problem me too
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just to update, still not working as of today
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Not working for me too.
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Same it is not working for me eighter.
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Its not only points updating. I got an email that my recount a friend payed for there second month and it show up as unlocked but the credit is not added to my account. Hopefully it will show up in a day or two.
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Usually it comes up to date in maximum 48 hours. If not you can contact the customer service department.
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Is it fixed for you?
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Not yet. I am still waiting.
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It works only for donating data points (3 points per donation).
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That's bad, I contacted support and was told to wait 2 to 3 days and if it still doesnt work to contact them again.
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Points are still not updated!
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@Whizz, a lot of users (me included) haven't got any points for a few days now. Could you check this situation please?
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Me too, followed issue and waited patiently but there is no change in points.
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Still the same situation.
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It's a Black Friday promotion....no points.
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kinda sad we're being ignored here too!
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Whizz responded on a thread about the same thing on the french forum. So they said that the team responsible for that was notified of the problem.
https://forum.fizz.ca/fr/discussion/comment/6935472#Comment_6935472
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thats good to hear! Hopefully it’s fixed soon
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Yes I hope so too!
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I have same problem0
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I also hope this is resolved very soon
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I logged in recently to check out BF deals and it turns out mine hasn't updated either.
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I also checked, and only the data gifting points are being updated. But no points for the fizz forum!!
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Don't work with forum..
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No points for forum !
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Work now!!
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Yep its working now!
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All perfect now.
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Hello everyone,
Great news! Our technical team has investigated the reported synchronization issue, and it has now been resolved.
Any points you may have missed during this time have been awarded to your accounts.
Thank you all for your patience and understanding throughout this process! 😊
Wishing you a wonderful day,
-Eugen, Community Moderator ⚡️0
