Credit Card being declined for mobile plan but works for Internet

Shrek123
Shrek123 Posts: 2 ✭
edited November 5 in My Mobile
Hi everyone, I would like to switch my phone provider to fizz to match their internet that I have been using for several months. I bought a SIM card and can get through the online process to set it up but my credit card keeps getting denied although I've been using it to pay for internet already. (I've called my credit card company and there is no issue with the card.) Is there a number I can call to help troubleshoot what the issue is? Are there any other options for me or should I just get another provider? Thanks everyone!

Best Answer

  • zipilgrim
    zipilgrim Posts: 130 ✭✭
    Answer ✓

    Trying to complete SIM activation with that payment seems a bit buggy sometimes, it happened to me when I first set it up, and I saw it happen ti a family member. In both cases we tried again later and it worked fine. I suggest trying again later today, if it still doesn't work contact Fizz by going to the Help page and starting a chat with the green bubble on the right.

    This might also be a browser issue, make sure you're not blocking scripts or something like that, online CC payments often use them.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,350 ✭✭

    probably it was a temporary problem from the fizz website

    Can you try against

  • kaitokun
    kaitokun Posts: 1,232 ✭✭

    I don't think there is a number you can call to troubleshoot but you can contact support through chat by clicking that green bubble on the bottom right of the page.

  • Devnull
    Devnull Posts: 205 ✭✭

    I’ve had issues with many different cards, and then next time I tried it worked no problem, it had something to do the 2fa for the payment, wouldn’t load it so it would throw an error

  • Whizz
    Whizz Posts: 22,962 admin

    Hello @Shrek123 ,

    Sorry to hear about the issue.

    I verified your account and there appears to be no visible blockage on our side.

    Be sure that the 3DS authorizations are enabled ( please verify with your bank for this subject ) and reach our customer service for further investigations if the issue still persists : https://fizz.ca/en/support

    Here you can find details about the 3DS system also : https://fizz.ca/en/faq/what-payment-methods-can-i-use

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator



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