Credit Card being declined for mobile plan but works for Internet
Answers
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probably it was a temporary problem from the fizz website
Can you try against
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I don't think there is a number you can call to troubleshoot but you can contact support through chat by clicking that green bubble on the bottom right of the page.
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Trying to complete SIM activation with that payment seems a bit buggy sometimes, it happened to me when I first set it up, and I saw it happen ti a family member. In both cases we tried again later and it worked fine. I suggest trying again later today, if it still doesn't work contact Fizz by going to the Help page and starting a chat with the green bubble on the right.
This might also be a browser issue, make sure you're not blocking scripts or something like that, online CC payments often use them.
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I’ve had issues with many different cards, and then next time I tried it worked no problem, it had something to do the 2fa for the payment, wouldn’t load it so it would throw an error
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Hello @Shrek123 ,
Sorry to hear about the issue.
I verified your account and there appears to be no visible blockage on our side.
Be sure that the 3DS authorizations are enabled ( please verify with your bank for this subject ) and reach our customer service for further investigations if the issue still persists : https://fizz.ca/en/support
Here you can find details about the 3DS system also : https://fizz.ca/en/faq/what-payment-methods-can-i-use
Thank you for your understanding.
Have a good one,
Raul, Community Moderator0