Hi - I paid for a SIM on 17th Aug - It has not arrived 2 months later - what can I do?

Chris_Gibbs
Chris_Gibbs Posts: 2 ✭
edited October 31 in Internet
There is no tracking number on the Order Information (see screenshot)

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  • Whizz
    Whizz Posts: 22,869 admin
    Answer ✓

    Hello Chris_Gibbs 

    Currently we don't provide tracking numbers for our Sim cards; we're constantly working on improving our services and hopefully at one point we will have the feature of tracking for them; also, the delivery should take between 2-5 working days, as can be seen here https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    Since your order never arrived, please contact us directly (either on here or on any of our social platforms) and confirm your address, so we can send you a free 
    Sim card : https://fizz.ca/en/support

    Thanks for your kind cooperation & understanding!

    Have a great night.

    -Ingrid, Community Moderator 

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