Hi - I paid for a SIM on 17th Aug - It has not arrived 2 months later - what can I do?

Chris_Gibbs

There is no tracking number on the Order Information (see screenshot)

Whizz

Hello Chris_Gibbs 

Currently we don't provide tracking numbers for our Sim cards; we're constantly working on improving our services and hopefully at one point we will have the feature of tracking for them; also, the delivery should take between 2-5 working days, as can be seen here https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

Since your order never arrived, please contact us directly (either on here or on any of our social platforms) and confirm your address, so we can send you a free 
Sim card : https://fizz.ca/en/support

Thanks for your kind cooperation & understanding!

Have a great night.

-Ingrid, Community Moderator 

G225 code IRSGE

Hi normaly 2 or 3 days. Ask to fizz to check this.

Contact us

or here in private @Whizz