My internet is going way below the promised.

Ardian · October 2024

My internet speed in $ is 400mb, when i test give only 100mb.

My TV is connected with cat8 cable direct to TV.

Please, do not tell me to restart the FIZZ MODEM.

Mark123_2024 · October 2024

My internet is going way below the promised.

Oct 21, 2024

My internet speed in $ is 400mb, when i test give only 100mb.
My TV is connected with cat8 cable direct to TV.
Please, do not tell me to restart the FIZZ MODEM.

You should contact the support team.

Andrei_ref_R7VK1 · October 2024

Please note that the network card on TV is not capable to handle the fast speeds. Please try to test by using a laptop/desktop. If your speed is still slow after you test it on laptop/desktop, please reach out to support.

G225 code IRSGE · October 2024

Old Ethernet card is 10/100. New is 1000 and more.

Whizz · October 2024

Hello Ardian
Thank you for your post.

After making the necessary verifications into your Fizz account we were able to see that everything appears to be in order with your internet connection.

Modem is online, signals are optimal and the provisioned speed is the correct one.

As the customer service agent already suggested on your Live Chat conversation, please try to do a new speed test using an ethernet cable.
Then, you can reopen the chat to discuss further in case there are any issues.
You can use this link to reach them: https://fizz.ca/en/support

Have a great day.

-Lavinia, Community Moderator