My internet is going way below the promised.

Ardian
Ardian Posts: 1 ✭✭
edited October 22 in Internet

My internet speed in $ is 400mb, when i test give only 100mb.

My TV is connected with cat8 cable direct to TV.

Please, do not tell me to restart the FIZZ MODEM.

Answers

  • Mark123_2024
    Mark123_2024 Posts: 4,864 ✭✭
    https://forum.fizz.ca/en/discussion/2655748/my-internet-is-going-way-below-the-promised

    You should contact the support team.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,174 ✭✭
    edited October 21

    Please note that the network card on TV is not capable to handle the fast speeds. Please try to test by using a laptop/desktop. If your speed is still slow after you test it on laptop/desktop, please reach out to support.

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,563 ✭✭

    Old Ethernet card is 10/100. New is 1000 and more.

  • Whizz
    Whizz Posts: 23,147 admin

    Hello Ardian  
    Thank you for your post.

    After making the necessary verifications into your Fizz account we were able to see that everything appears to be in order with your internet connection.

    Modem is online, signals are optimal and the provisioned speed is the correct one.

    As the customer service agent already suggested on your Live Chat conversation, please try to do a new speed test using an ethernet cable. 
    Then, you can reopen the chat to discuss further in case there are any issues. 
    You can use this link to reach them: https://fizz.ca/en/support 

    Have a great day.

    -Lavinia, Community Moderator 

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