thats strange. if you just received a notice that they did their 2nd payment then wait 1 more day and the amount will show as unlocked. but it should e showing the person who used your code though.
Problem with the reference list
Jess_i88b6
Posts: 14,482 ✭✭
Three weeks ago, I received a referral; however, I don’t see it anywhere on my list of referrals. Am I the only one experiencing this issue? Additionally, my pending balance is empty — not even showing a zero.
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Best Answer
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Yes, same here. I have opened a ticket but except some canned responses "we are working on it" there is no progress.
@Whizz for reference my ticket #303773
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thats strange. if you just received a notice that they did their 2nd payment then wait 1 more day and the amount will show as unlocked. but it should e showing the person who used your code though.
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I wrote that I waited 3 weeks is not enough?
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if you got the email saying the referral money has been unlocked then wait 1 more day and it'll show up on your balance. if you are saying after 3 weeks the referral is not in your list then you have to contact support.
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My question was it someone else has the same problem, please stay on topic. Thank you
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If your account is like mine with multiple plans, there looks to be a display issue.
For the most part, the confirmation are going through after the second payment, so it does seem to be a display issue only.
On my account, the pending amount is wrong and none of the pending referral show up on the list.
I believe programmers made a change about a month ago and this messed up the referral display for anyone having referral with multiple plans.
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It can be that them
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If you have the email confirming that you can contact the customer service.
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It seems that only 50% of the people who answered the question understood it. The question is
Am I the only one experiencing this issue?
I didn't ask how to solve it, please stay on topic!!!!
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No problem for me!
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never had a problem
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This discussion has been closed.