Transfer number
Danielle_7
Posts: 3 ✭✭
I tried to transfer my number from Koodo to Fizz, but the transfer failed because I entered the wrong account number. I then found my IMEI and entered the 15-digit IMEI, but it’s been over two hours, and I still haven’t received the transfer SMS. On my third attempt to resubmit, it kept saying, "Retry is not available." Fizz has already charged me for a month’s service. How can I resolve this issue?
0
Best Answer
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Hi @Danielle_7
Please contact the support
You can always contact the support,
Contact us, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.0
Answers
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Hello Danielle_7,
I just verified your file and gladly noticed that you were in contact with our customer service representatives and you managed to complete the transfer together. Please test your Fizz line and let us know if you need further assistance.
Have a good one!
-Sergiu, Community Moderator0
This discussion has been closed.
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