Hi try this: send private to @Whizz with explain.
Yeah, same to me today, I have also been with Fizz for years.
I believe there was a technical issue. Just to reach out the support team by chatting, they will help you fix it.
Have a good day!
You need to contact the support team to open a ticket in your name for a refund.
Hello Choco ,
Sorry to hear about the issue.
From what I verified on your account the system already refunded the double-charge as we apologize for the inconvenience caused.
You can check for the refund in My settings - Transaction history ,in your Fizz account as shown here : Where can I see my Fizz transactions and orders | Fizz
Thank you for your understanding.
Have a good one,
Raul, Community Moderator
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