Double charged for my internet this month - first time since having the service for 3 years

Choco

As the title say, I was charged twice 52 and change for my internet service. I clicked on support chat and still waiting. Is it possible for someone who works for fizz to see this and help out?

G225 code IRSGE

Hi try this: send private to @Whizz with explain.

Leifuer

Yeah, same to me today, I have also been with Fizz for years.

I believe there was a technical issue. Just to reach out the support team by chatting, they will help you fix it.

Have a good day!

Mark123_2024

https://forum.fizz.ca/en/discussion/2654620/double-charged-for-my-internet-this-month-first-time-since-having-the-service-for-3-years

You need to contact the support team to open a ticket in your name for a refund.

Whizz

Hello Choco  ,

Sorry to hear about the issue.

From what I verified on your account the system already refunded the double-charge as we apologize for the inconvenience caused.

You can check for the refund in My settings - Transaction history ,in your Fizz account as shown here : Where can I see my Fizz transactions and orders | Fizz

Thank you for your understanding.
Have a good one,
Raul, Community Moderator