home internet service call
hello
yesterday i ordered a home service for internet instalation. i was given the option to chose 3 different time ranges to order the service. i chose wednesday afternoon, saturday and sunday early-day.
issue is, when i received the service call confirmation. they put it in mid-day of next monday! i work and only have off wednesday and the weekend. so i would have to take off!
also there does not seem to be a way to change the date right now for internet service…
im really annoyed because this is NOT the first time im having issues with fizz. im really close to changing company and having the use my 30 days money back garantee of the service
Answers
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Hi to solve your appointment problem, communicate via chat in Fizz account
or with the support here:Send private message to @Whizz for your problem too.
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yeah i tried, but no one is answering
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here is the conversation i had with the costumer support. WHY WOULD THE TECHNICIAN COME MONDAY 16th?!?!?
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Send private message to @Whizz for your problem.
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I and we are mostly volunteers on the forum.
Only @Whizz and @bhizz have moderator.
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Hello Loic Buisson ,
Thank you for reaching out.If you didn't get the service call on the date you requested, it's likely because there were no available slots on that date. In this case, we scheduled the earliest and most convenient appointment for you.
I will send you a private message with the available appointments, and once you get back to me, you can confirm which one would be better for you.
Have a great day!
-Sergiu, Community Moderator1
