unable to get the gift of data

anks
anks Posts: 6 ✭✭
edited September 6 in Data Gifting
I have a plan which has data for current cycle and future cycles but when my SO tries to gift me data, we get this error "This member cannot receive gifts because they do not have a mobile data plan." Everything was fine till yesterday. I was able to get the data from him but not cannot. Have confirmed all the settings etc and all are fine. CS has no clue on why this is happening. I am at end of my data bucket and CS told me to top it up for $8 for 500MB lol. They have no clue on why is this happening and raised a ticket with no ETA. Kind of screwed right now.

Any help is appreciated.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,455 ✭✭

    Hi @anks

    If you have a data plan (not the free one) you must be able to receive data.

    Try today it can also be a temporary problem, otherwise you need to wait the resolution of the ticket

  • wenhan
    wenhan Posts: 1,182 ✭✭

    did they add a space after your referral code? you can also gift data using i know the person and use your phone number instead of the referral code to see if it works.

  • Whizz
    Whizz Posts: 23,079 admin

    Hello anks,
    Thank you for informing us about this.
    I have verified and our technical team reached back to us informing that the person you are trying to gift data to, has a plan change order in progress that is currently preventing him to receive any gifted data.
    As soon as the plan change will be completed on his account, you will be able to gift him data by going to your account under My plan>Gift>Start gifting and following the on-screen steps.
    See also our FAQ regarding this topic here: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work. 
    Best wishes,
    -Mihai, Community Moderator

  • anks
    anks Posts: 6 ✭✭
    got this answer. Even though the current plan and existing plan have data, a plan change pending does not let user get the gift of data which is not where mentioned so users be ware

    I am reaching out to you in regard with the ticket 302797.

    Our technical department informed us that the customer to which you are trying to gift data cannot receive it due the fact that the plan entered the freezing period and has a plan change submitted. This two factors are not allowing the data gifting until the payment cycle will renew and the changes will be effective.
  • anks
    anks Posts: 6 ✭✭
    I am reaching out to you in regard with the ticket 302797.

    Our technical department informed us that the customer to which you are trying to gift data cannot receive it due the fact that the plan entered the freezing period and has a plan change submitted. This two factors are not allowing the data gifting until the payment cycle will renew and the changes will be effective.
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