Abysmal speed in southshore

Bunnylou
Bunnylou Posts: 9 ✭✭
edited September 3 in Internet

I pay for 40mbs and I'm getting 3 to 7 mbs - I work from home. This is horrible.

Is there an outage? The outage map says there's one in montreal/southshore.

What is happening.

Answers

  • Bunnylou
    Bunnylou Posts: 9 ✭✭

    I've reset my modem, I've ran diagnostics. I've unplugged, and replugged. Nothing works.

  • Bunnylou
    Bunnylou Posts: 9 ✭✭

    @Whizz tagging you so you can check. Thank you.

  • Bunnylou
    Bunnylou Posts: 9 ✭✭

    seems my internet is back at 35 mbs all of a sudden.

  • SweetFizz
    SweetFizz Posts: 517 ✭✭

    maybe contact Fizz customer service. They are usually quicker to respond.

  • Whizz
    Whizz Posts: 23,071 admin

    Hello Bunnylou,
    I apologize for this situation.
    I was able to see that your modem signals were a bit out of the normal parameters however it seems like everything is back to normal now.
    If you have any further questions or you need any assistance feel free to reach us at https://fizz.ca/en/support
    I wish you an amazing day.
    -Mihai, Community Moderator. 

This discussion has been closed.

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