very low signal

Posts: 6 ✭✭
edited September 2024 in Internet

pls. let me know if you have the new modem cause my modem its very low signal

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Answers

  • Posts: 11,730 ✭✭

    Hi @norman S. #40876

    For a problem with the signal only the support can test it, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Posts: 6,064 ✭✭

    Ask Fizz to check the signal by Fizz here

    Contact us | Fizz

    or here: @Whizz

  • Posts: 24,780 admin

    Hello norman S. #40876  , 

    Sorry to hear about the issue.

    I verified your modem`s signals and they appear to be in good standing.

    If you have a low signal this could be a positioning issue or you might be connected to the 5 Ghz band while being far from the modem.

    The first step in resolving any Wi-Fi-related difficulties is to perform a network diagnostic at home. If you have not yet finished the 2-minute network scan, please proceed as follows:
    To begin troubleshooting, take these steps:
    Place yourself near to your modem.
    Open the Fizz Wi-Fi app in Overview and press the three dots in the upper right corner to access the application menu.

    Select More
    Select "Fizz support"
    ►Tap "Tools and support"


    Follow the instructions and grant all permissions until you reach the feature page, at which point you should click on Network Scan. Allow the 2-minute scan to complete (do not dismiss the program or try to see messages or notifications during this time). 

    To download the Fizz WIFI app check the following link : https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz

    Check what the scan has to say , follow the instructions and also reach our customer service on chat for further investigations.


    Have a good day,
    Raul, Community Moderator

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