very low signal
pls. let me know if you have the new modem cause my modem its very low signal
Answers
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For a problem with the signal only the support can test it, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Hello norman S. #40876 ,
Sorry to hear about the issue.
I verified your modem`s signals and they appear to be in good standing.
If you have a low signal this could be a positioning issue or you might be connected to the 5 Ghz band while being far from the modem.
The first step in resolving any Wi-Fi-related difficulties is to perform a network diagnostic at home. If you have not yet finished the 2-minute network scan, please proceed as follows:
To begin troubleshooting, take these steps:
Place yourself near to your modem.
Open the Fizz Wi-Fi app in Overview and press the three dots in the upper right corner to access the application menu.
Select More
Select "Fizz support"
►Tap "Tools and support"
Follow the instructions and grant all permissions until you reach the feature page, at which point you should click on Network Scan. Allow the 2-minute scan to complete (do not dismiss the program or try to see messages or notifications during this time).
To download the Fizz WIFI app check the following link : https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz
Check what the scan has to say , follow the instructions and also reach our customer service on chat for further investigations.
Have a good day,
Raul, Community Moderator0
